Monday, June 04, 2018

Magical Bank

A couple of weeks ago, I got an automated call from my "other" bank (not my main one that everything is deposited to, yet the one that had given me a car loan and a credit card) that someone had been charging things to the account, but rejected for lack of funds, except for one item @ $20. (Charges were online for vitamins and for Cavendars boots --- certainly not me --- ha!)

After calling in to the 800 number after the security breach to get my debit card cancelled/get a new card and cancel the transactions, turned out the phone people (who, stereotypically, could not speak English) were (stereotypically) incompetent. The one item hadn't been cancelled, the new card hadn't been sent.

Hanging over my head for 2 weeks. Along with a  $1.75 refund check from a candy machine at work, and several rolls of pennies and nickels that I'd spent hours rolling up last year... Niggling, so I finally took some time off work in the middle of the day to go to the bank and get things straightened out...

Signed in at the door for an appointment re the fraud, deposited my $1.75 at the counter, was directed around the corner to the change machine where you poured in all of your pennies, et al., to a tray to have them magically deposited to your account ($7.36!). (Annoying that I had to unroll all of the coins, but magical that they all managed to sort themselves out and get deposited.) The second my penny collection was done, my name was called --- and I had my meeting with a bank rep who told me that the fraud problem was taken care of, and that my new bank card was on its way...

All of this took only about 1/2 hour. I'd been dreading all of it --- arguing about fraud, being embarrassed about a tiny check, trying to figure out what to do with a bunch of coins... And I walked out of there feeling very accomplished and calm for the rest of the day! :)


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